Cactus Help Centre

NZ ORDERS:

Within New Zealand we use CourierPost and Castle Parcels.

Orders shipped in our standard parcel sized post bags will be an Overnight Delivery Service - CourierPost targets delivery to business addresses by 9am the next working day, and residential addresses the next working day. 

For rural deliveries expect an additional 2-3 working days to standard delivery target. 

Boxes or larger orders will be shipped with Castle Parcels on a 2–3 day service to urban addresses, an additional 2-3 days for rural delivery. 

We have flat-rate delivery charges. Generally postage is $10 to urban addresses and $15 to rural (RD) addresses. For smaller orders, such as our Facemasks or Phone Pouches, postage is $5 to urban addresses and $8 to rural (RD) addresses. 

Heavier and larger packages will be double, $20 to urban addresses and $30 to rural (RD) addresses. This affects the following orders: Hector, Foray, Canvas Down Jackets, and large orders with multiple items.  

If you require overnight delivery (only possible to urban areas within NZ), please phone us on 0800 122 682 before 12pm noon and we will let you know the likely cost before confirming your order. 

AUSTRALIA:

Your parcel will be sent by NZPost's International courier and tracked, which takes between 5-7 days from dispatch for urban areas. 

Large orders are sent by FedEx or DHL Express, which takes between 5-10 days from dispatch to urban areas. Allow longer lead times for rural addresses. 

Actual freight charges are based on weight and location and are shown when you enter your shipping address in the checkout process. 

Custom fees and taxes may be charged by the destination country. These charges must be paid for by the person receiving the parcel. Following COVID-19 outbreak, we have had customers let us know that charges are more enforced than before, and they are higher. 

REST OF THE WORLD: 

We FedEx or DHL Express, which cannot deliver to PO Boxes (outside NZ and Australia). Delivery to the USA is typically 5-7 days from dispatch, and to the rest of the world up to 10 working from dispatch depending on location. 

Actual freight charges are based on weight and location and are shown when you enter your shipping address in the checkout process. 

Custom fees and taxes may be charged by the destination country. These charges must be paid for by the person receiving the parcel. Following COVID-19 outbreak, we have had customers let us know that charges are more enforced than before, and they are higher. 

CACTUS DISPATCH TIME:

Orders are normally shipped the next day, outside of weekends and public holidays, however there may be delays in particularly busy periods. If you need to ensure your order is received by a certain date, you're best to contact us via email or calling +64 0800 122 682 before placing your order and we'll do our best to help you.

FURTHER INFORMATION FOR OVERSEAS ORDERS: 

Our shopping cart has options for you to set up different addresses, such as billing address and a shipping address. It's important to note that we send all documentation with the parcel. We do this so that the parcel has a smooth journey through the freighting and customs clearance processes. It isn't possible to send products without these documents, sorry. 

Some countries have import duties and taxes which are not covered by our freighting service. You will need to enquire about these in your country. Please don't ask us to write anything dodgy on the outside of a parcel like 'gifts only', we just can't risk it!

New Zealand Goods and Service Tax (GST) is collected on orders under $1000 AUD (Australia), $800 USD (USA), 150 Euro (Europe) and 135 GDP (UK). For orders that exceed this values, customs authorities will contact you directly. The prices shown on our website include GST until you enter your shipping information. Please be aware that customs authorities will charge extra clearance fees on these larger orders. 

There are some restrictions on which countries we ship to. If the country you wish to ship to is not shown on the list of available countries, please contact us via email or call +64 0800 122 682.  

All prices are shown in $NZD and all sales are billed in $NZD. If you are using an overseas credit card, your credit card provider may charge a small currency conversion fee. If you are concerned about how much this might be, we recommend you check with your credit card provider before placing your order. 

PAYMENT METHODS:

We accept payment by credit card, PayPal, Afterpay and direct deposit into our bank account. 

PAYMENT BY CREDIT CARD:

Payment by credit card can be made over the phone - +64 0800 122 682. 

PAYMENT VIA DIRECT DEPOSIT INTO OUR BANK ACCOUNT: 

If you're unsure about credit card security or don't have a credit card, you can pay by deposit into our New Zealand bank account. This will make the order process a couple of days slower. For buyers outside New Zealand, please note that any bank fees charged for international bank transfer are your responsibility so please make sure you arrange the bank transfer and the fees accordingly.

NZ ORDERS

We offer a reduce-risk online shopping experience. If what you received from us is not what you expected, or does not fit, send it back to us in its original condition with the original tags attached within 14 days and we'll either refund or exchange depending on what you want to do. Refunds are for the costs of the goods only; freight costs are non-refundable. We'll cover the cost of sending out a replacement if you so choose. 

OVERSEAS ORDERS

Freight Costs for overseas returns are non-refundable, bank fees are passed on to the customer, and costs for overseas exchanges are charged based on our standard shipping rates (unless we've mucked up and sent you the wrong item, in which case we'll refund you the cost of getting it back to us and cover the return shipping), so if you need more details about colours, fabrics etc. before you spend your hard-earned dollars, drachmas or yen, just email or call us +64 3 374 9268 with your questions. 

We'd suggest you track and trace courier when returning goods to us for your security as we cannot be responsible for the returns that go missing, even though it will cost you more. 

Note: customised items and clearance product cannot be returned or refunded. If, when you receive your customised item(s), you find that you have made a mistake in your order, please get back to us to discuss options. 

Due to face masks being a sanitary product, we cannot accept them for return, refund or exchange for any reason.

Socks and Merino Boxers must be unworn and un-used to be returned. 

This returns policy applies to all sales and only to the person who paid for the goods. You must email us and let us know prior to returning the product. Note that unnecessary freight is costly both financially and environmentally, so please choose carefully.

Phone: +64 3 374 9268 | Email: customerservice@cactusoutdoor.co.nz 

RETURNS FORM

HOW TO CARE FOR YOUR CACTUS SUPERTROUSERS: 

The fabric we use for these, an exclusive 12oz proofed canvas, is a fantastic fabric, perfect for these pants. It does require a bit of special care in the first few days of ownership though. 

Essentially, Canvas Supertrousers and Supershorts require a bit of a wear-in period to soften the fabric. When new, the stiffness of the fabric means it creases into points rather than nice soft folds - washing them in an aggressive or hot machine when new can cause damage on the crease-points. Our canvas also has a waterproofing agent which, if washed in an aggressive or hot machine, can shift and discolour - appearing as white lines which cannot be removed. The first three or so washes should be done by hand, then you should be right to machine wash them - use cold water with a mild powder detergent, rinse thoroughly and line-dry. Do not iron, dry clean, spin-dry or use bleach. 

Our Canvas is embedded with a water-resistant treatment that works very well when new, but after a lot of use this treatment becomes less effective. We've found if you want to add additional water-repellency, a Beeswax Bar works a treat (we have some online and in stores). 

Still not sure, check out Rob's advice in this video... 

ZIPS:

Pesky little buggers, but they work so well. 

Zips are often the Achilles heel of any product we use them in. There's no real substitute for them though. We use the best quality YKK zips for maximum durability. As the end user you can definitely have a say in the lifetime you can expect from your zips. 

Zips require a lot of love every now and again. Typically they wear most when used when dirty - the dirt particles accelerate the wear of the slider (which is made of fairly soft materials so that it wears rather than the teeth). Keep zips clean and if you are really keen, a wee spray with silicon so they glide easily. 

IN USE

Try and de-stress the zip when you are sliding it. By this we mean, take any load off the zip by making sure you are holding the ends together. For example, on a pair of pants, do up the button before you do up the sliders (and, conversely, undo the zip before the button if you are taking them off). If a bag is really full, do up a compression strap or get someone to help you by holding the sides together. A sign that you are doing things right is if the slider can run freely - you don't want to be using it to pull the zip together. Make sure the zip is free of any foreign objects before you run the slider over them. 

THE WASHING MACHINE: 

To put it bluntly, the standard New Zealand top loading washing machine is a heavy handed brute of a thing. It uses way too much water, and shortens the life of your clothes with it's central agitator and harsh spin cycle. The longer, gentler wash cycle of a front loading machine is somewhat out of pace with modern life - no throwing a load on when you get out of bed and realise it's a good day for hanging laundry out - but on the other hand you can put a load on and squeeze a ride in the evening while it goes through ... 

PACKS & BAGS 

Definitely no packs in the washing machine - it's simply too harsh on the zips and buckles, and straps can and do cause fights with the washing machine, generally to the detriment of both parties. Hand washing with mild soapy water and a soft bristled brush, followed by a good rinse is your best bet. 

CLOTHING

No rocket science here - close any zips, inside out is a good idea to protect the outer face of the fabric, and an eco friendly washing powder is generally best for the washing, the environment, and your wallet (yes, the boxes are more expensive but check out the little baby scoop that's inside). 

WTF-3: WATERPROOF, BREATHABLE FABRIC

Like all waterproof breathable fabrics, WTF-3 works best when it's cared for properly. 

Your waterproof garment should be washed regularly, this is important because grime, sweat, dirt, etc. can stop the membrane in the fabric from breathing properly. Go for a gentle warm wash on a short cycle, using a mild liquid detergent. We use and recommend Gear Aid Revivex Pro Cleaner (we've got some online and in our stores). Tumble dry your garment on a medium heat. Do not dry-clean or bleach.  

The DWR coating on the outside of your garment repels water by encouraging it to bead off, which stops the fabric wetting out. When the face fabric wets out (becomes soaked) its breathability is compromised. With time, this DWR coating will wear off. To replenish the DWR coating, use Gear Aid Revivex DWR Spray on a clean and dry garment - then go play in the rain. 

HOW TO CARE FOR YOUR CACTUS PACKS AND OTHER GEAR:

Canvas is a wonderful material. A blend of polyester and cotton, Canvas is highly breathable while retaining a reasonable level of water resistance. Traditionally valued in New Zealand for it's utility in tramping packs (we have a lot of water and mud) we also use this fabric in our Dreadnought HD trousers where is excels in creating a long lasting and highly breathable trouser for cold mountain conditions. 

Like most natural things, canvas is pretty easy to look after: 

• Store your product dry, so that no nasty mildew will grow on it
• If soiled, sponge or light brush with mild pure soap (a woollen was or sunlight soap) to clean any biological (mud etc. can harbour enzymes and acid or alkali components which can damage canvas) material on it and drip dry

FABRICS & MATERIALS:

All our fabrics are carefully selected to be as hard wearing as possible. A bit of tender loving care when required will keep them performing for years to come. The general principles are to clean or wash things as gently as required to get the product clean, as often as necessary. 

DON'T STORE YOUR PACK OR CLOTHING WETIt's pretty tempting to throw things into a pile when you get home shattered from a long day's work or a hard mission, but storing things wet is probably the number one factory in shortening the life of a product. Particularly if there is canvas involved, which can mildew. At the very least, hang your gear up to air before you hit the couch - although if things are still wet the best thing is to give them a wipe down with some mildly soapy water and possibly a gentle brush to get ingrained dirt out. In our experience this happens a lot more easily if you've got a bucket with a couple of good brushes ready to go under the sink in the laundry - just add soap and water, and in a few minutes you'll be done.  

SIZE CHART: SUPERSHORTs MEN'S

SIZE CHART: HANGDOG MEN'S

SIZE CHART: HANGDOG WOMEN'S

SIZE CHART: SOS MEN'S SHORTS

SIZE CHART: SOS WOMEN'S SHORTS

SIZE CHART: SOS TROUSERS MEN'S 

SIZE CHART: SOS TROUSERS WOMEN'S 

SIZE CHART: MEN'S TROUSERS

SIZE CHART: WOMEN'S TROUSERS

SIZE CHART: MEN'S FLANNEL

SIZE CHART: WOMEN'S FLANNEL

SIZE CHART: CANVAS JACKET MEN'S

SIZE CHART: MOUNTAIN JACKET

SIZE CHART: RAIN JACKET

SIZE CHART: WINDPRO

SIZE CHART:DOWN VEST MEN

SIZE CHART: DOWN VEST WOMEN'S

SIZE CHART: MEN'S DOWN

SIZE CHART: WOMEN'S DOWN

SIZE CHART: UTILITY VEST

SIZE CHART: CANVAS VEST

SIZE CHART: MEN'S SHIRTS

SIZE CHART: MEN'S FLEECE

SIZE CHART: MEN'S TEE

SIZE CHART: WOMEN'S TEE

SIZE CHART: FORAY

SIZE CHART: INSTIGAITERS

SIZE CHART: BUCKET HAT

SIZE CHART: GOLD DIGGER HAT

SIZE CHART: SPG GLOVES

SIZE CHART: BELT

SIZE CHART: DOG COLLAR

SIZE CHART: MONGREL MAT