Cactuslab: Built to Repair
Our gear is made to handle years of hard use. Every piece starts with a design that prioritises strength and leaves out anything unnecessary. Even the toughest kit shows its age over time, which is why we offer repairs to keep it in use and out of landfill. Every patch tells a story, and we like seeing them.
Repairs Pricing
Warranty Repair
What: Poor workmanship (stitching failures).
Price: $0 (We'll sort it!)
5 Year Pack Guarantee
What's included:
Foray, Hector, Patrol, Huntaway, Miklat, Vacuole)
Price: $0
Hemming
What: Trousers too long or you want stubbies?
Price: $25
Minor Repair
What: New dome, tacking holes or something small.
Price: $25 (Minimum Charge)
Serviceable Repair
What: New Zip (Shorts, Trousers or Jacket Pocket) or a patch & some binding.
Price: $50
Workable Repair
What: Serious patching or tucking.
Price: $75
'Bring em back to life' Repair
What: Big Zips, Knee Patches (Canvas ONLY) or a combination.
Price: $100
Major Repairs
What: Holes under the arms, Major patches or even a set of Kevlar Kneepads.
Price: $150
The Full Monty Repair
What: To bring your Cactus goodness back to life (Serious pack & Jacket repairs generally).
Price: $200
Bring it back from the brink
Every repair is a second chance for your gear. No matter how hard it’s been used, we’ll give it the care it needs to get back to work.
How to book a repair
1. Tell us what you need
Write a note with your details (name, address, email, phone number) and the repairs you would like us to do.
2. Send or drop it off
Post your gear to:
Cactus Outdoor - 258 Lichfield Street, Christchurch 8011
Or drop it into our Auckland store.
3. Sit back, relax
Maybe enjoy a whiskey or two. Once we receive your gear, we will assess the repairs and send you an invoice.
Repair costs and timing
We use a block pricing system. Final costs are confirmed after assessment.
Warranty issues are covered by us; anything else is at your cost.
We no longer offer alterations.
Repairs usually take 2–4 weeks. If you have gone through our Auckland store, please allow extra time for courier returns.
If it has been four weeks and your gear is still not back, get in touch and we will follow it up.
before you send it
All repairs and hemming require your product to be scrupulously clean. Dirty gear will be sent back or incur a cleaning fee. Our machinery hates dirt, and it is not fair to our team to handle unwashed items.
